FREQUENTLY ASKED QUESTIONS
An order for miniature donuts, giant donuts, donut letters, special donut holes, or any kind of custom donut is considered a “special order.”
To start the ordering process, simply head to our special order page and send us a message. We will do our best to respond within a few days, but please keep in mind that we are not a catering company and do not have dedicated staff on hand 24/7 to take special orders. Someday we will!
Also, due to the constraints of our small kitchen, we can only accommodate so many special orders a day. In order to ensure we have the staff and resources necessary to complete your order, it must be finalized at least one week in advance or else will incur a 20% rush fee Orders finalized less than 48 hours in advance will incur a 30% rush fee.
We do not do delivery ourselves, but you do have a couple of options if you do not want to see our bright and smiling faces in the shop:
For our regular donuts, you can order and request delivery online through our website, Facebook page, and our ChowNow app for Android and iOS. Delivery cost is based on distance, and is handled by ChowNow. Click the “Order Now!” link above to get started!
- For special orders (donut cakes, donut letters, mini donuts, etc.), we can arrange for delivery through a third party messenger company called Deliver LA. The cost is approximately $35 + $1.35 per mile, but we won’t know for sure until we have the delivery address and time. Nights and weekends are considerably more expensive than during regular business hours.
We’re flattered that you’d like to try our donuts, but unfortunately they wouldn’t survive the trip!
We get a lot of requests for shipping, though, so it’s something we are definitely looking to do in the future!
If you really must cancel your order, please give us at least 48 hours notice for a full refund. Orders canceled between 48 and 24 hours ahead are subject to a 30% cancelation fee. Unfortunately, we are unable to offer refunds on any orders canceled with less than 24 hours notice.
A donut cake can either be two tiers or three tiers. Two tier donut cakes are composed of 14 donuts, and three tier donut cakes are composed of 21 donuts.
We require that each tier be of the same donut. For example, if you order a three tier cake, then you can choose three different donut combinations to make up your cake, and each layer will be a different donut.
There is a 10 letter minimum for donut letters.
Our letters are cut out of our raised dough. We are unable to make letters out of our cake or Gluten Freeish batter.
Any of our Signature Combinations can be made into a donut letter for an extra $1.
We can do the letters A-Z, the numbers 0-9, and a few punctuation marks.
Our miniature donuts are cut out of our raised dough, so we are unfortunately unable to make miniature donuts out of any of our cakes or Gluten Freeish.
Any of our Signature Donuts can be made into a miniature donut. Because they are made out of our raised dough only, some Signature Combinations may have to be modified.
Giant donuts are approximately between 7 and 8 inches in diameter.
We are open Tuesday, Wednesday, Thursday and Sunday from 7am to 10pm. On Friday and Saturday we are open 7am to Midnight!
We can have special orders ready as early as 8am Tuesday through Saturday, and 12pm on Sundays.
We are unable to provide full catering services at this time, but we can work with you to come up with fun and interesting treats for your event. Please email us at firstname.lastname@example.org to get started!
That really depends on what twelve donuts you want! Since all of our donuts are priced differently, the cost for a dozen donuts can vary. However, we do offer a 10% discount on any 12 donuts from our display case!
All of them! Everything in our shop is egg and dairy free!
We use beet sugar and cane sugar that has not been processed with bone char. If you are concerned whether or not it’s vegan, it is!
We use soybean oil for frying.
None of them. However, we can make any of our Signature Combinations with a raised, chocolate, or vanilla base relatively gluten free using our Gluten Free(ish) donut as the base instead. Please keep in mind that, although we don’t use any wheat flour in our Gluten Free(ish) donuts, our kitchen is not a certified gluten free kitchen AND we fry the donuts in the same oil as regular donuts. We recommend people with highly sensitive allergies to gluten avoid our Gluten Free(ish) donut entirely.
Yes, some of our fillings or toppings do contain nuts, and we do process nuts in our kitchen.
All of our donuts contain some amount of soy, as do all of our vegan pastry cream, vegan chocolate cream, vegan whipped cream, chocolate curls, chocolate sprinkles, crushed Oreos, graham cracker crumbs, rainbow sprinkles, chocolate hazelnut spread, and peanut butter.
Yes! We sell reloadable gift cards in any denomination you’d like! You can purchase them in our shop! You can also purchase an E-Gift card online by following this link!
Strawberrylab, hands down. Seriously, it’s ridiculous how much more popular that donut is over the other ones.
Two! Our first location is in Highland Park and we just opened our second in Downtown Los Angeles!
SM57 + 421 through Neve 1073s, summed on an 8068, and printed to Ampex 456.